Policies
We do not accept returns or exchanges based on change of mind.
Shipping
We will do everything we can to ensure quick and smooth delivery, if there are any issues or delays please contact us at diehorny.co@gmail.com
Once the order is placed we will contact you with an estimation of a dispatch day.
All orders will be sent with tracking with Australia Post. Prices have been calculated using the Australia Post website. Please state if you would like a signature on delivery.
Please note we cannot be held responsible for an incorrect address being entered on your order. Additional fees may apply if you need to update your address once your order has been dispatched.
Please allow 2-3 weeks production time for 'Pre-Ordered' items to be shipped out.
TAXES AND DUTIES
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local government. Payment to the relevant authority is necessary to release your order from customs. For more information, please contact your local customs authority.
Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer's responsibility to notify DIE HORNY of the situation.
RETURNS
We cannot accept any returned items that have been marked or damaged. Items must be in original condition and must not have been worn, altered or washed. All tags must remain attached. We suggest all items are tried on as soon as received in case they need to be returned for any reason. We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by DIE HORNY only in the case of damaged, faulty, or incorrectly supplied goods. We are careful to ensure that our products are inspected before they are sent. Yet in the case of a damaged or defective item, we will replace or issue a credit note within 14 days from the date of purchase.
If you receive a faulty item, please notify us immediately.
Returns or exchanges are accepted within 14 days from the date of purchase. Items returned later than 14 days will not be accepted.
HOW TO RETURN A FAULTY ITEM
To return or exchange your purchase email contact at diehorny.co@gmail.com Include the order number found on your order confirmation and details of the fault, please include images if you can.
Items must be received in the original condition and must not have been worn, damaged, washed or dry cleaned or altered. Returned items must be received with their original receipt/ proof of purchase.
Items exchanged will be shipped at our own cost.
For Further information please contact diehorny.co@gmail.com
PRIVACY STATEMENT
PRIVACY
We at DIE HORNY are committed to respecting the privacy of any personal information it obtains and are subject to the National Privacy Principles in the Privacy Act 1988 (Cth).
This Privacy Policy will apply to any personal information you provide to DIE HORNY and to information, which we collect about you from other sources.
COLLECTION OF PERSONAL INFORMATION
Where possible we will deal with you anonymously. If we do require your personal information, we generally collect it directly from you. Personal information is usually collected during the course of our relationship with you, and may be provided by you by correspondence, telephone communications or by your giving us such information upon an order.
Generally, the type of personal information we collect about you includes matters relevant to the primary purpose for which we are collecting the information, such as:
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Your name
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Mailing address
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E-mail address
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Banking details
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DIE HORNY
DIE HORNY COLLECTS PERSONAL INFORMATION FOR A VARIETY OF PURPOSES INCLUDING THE FOLLOWING:
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To provide you with information about DIE HORNY'S products, promotions, functions or events
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To be able to respond to questions or comments you have;
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To satisfy your warranty or product service or repair requirements;
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To enable DIE HORNY'S to take payments for your orders;
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To consider making offers of employment or for employment purposes.
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In some circumstances, we may collect personal information about you from a third party source. As a general rule we will attempt to ensure any third parties from whom we get personal information about you have advised you that it will or may be passed on to us and/or we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing, reminder notices, service and warranty issues, provision of information concerning DIE HORNY and other products and services offered by us. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services.
We may engage third party contractors to perform services for us, which involve the contractor handling personal information we hold. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In limited circumstances we may provide your personal information to third parties such as co-sponsors or promoters of events we are running. In such cases we will take reasonable steps to ensure you are aware that this may be the case when the information is collected.
OTHER PEOPLE'S INFORMATION WHICH YOU PROVIDE TO US
If you provide personal information to us about someone else you must ensure that you are entitled to disclose that information to us and that we can collect, use and disclose such information for the purposes described above without being required to do anything else under relevant privacy laws. You should take reasonable steps to ensure the individual concerned is aware of the contents of this Privacy as those matters relate to them.
ACCESS TO YOUR PERSONAL INFORMATION
If you request, we will provide you with access to the personal information we hold about you (unless there is an exception which applies under the Privacy Act). We will deal with your request in a reasonable time. Note that we may recover from you any reasonable cost of providing you with access.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act.
ACCURACY, COMPLETENESS AND CURRENCY OF YOUR PERSONAL INFORMATION
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information.
SECURITY OF YOUR PERSONAL INFORMATION
Personal information that we hold is stored either in hard copy documents or as electronic data. We protect any personal information in any form from misuse and loss and from unauthorised access, modification and disclosure.
TERMS AND CONDITIONS
Please read these terms and conditions (“Terms”) carefully. The Terms, together with the Privacy Policy, govern the use of this site and apply to all purchases made from this site. By using this site and/or placing orders or submitting purchase orders from this site, you accept these Terms and the Privacy Policy as binding.
We reserve the right to amend this site, these Terms and the Privacy Policy at any time, without notice, in which case the amended Terms and Privacy Policy will apply for all orders placed after the change has been made.
USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
a) To use the website exclusively to make legitimate enquiries or orders.
b) Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.
c) To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).
If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
LIABILITY
We are not liable for any loss or damage caused by this website or any website linked to or from this website, or for any failure to accept any order or to deliver any product ordered or for late or lost delivery of any product.
INTELLECTUAL PROPERTY
Intellectual property rights in all materials appearing on this site, including logos, graphics, icons, and images, text and site design and layout, are the sole property of DIE HORNY. All software used on the site is the sole property of DIE HORNYor the software supplier. You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws.
INDEMNITY
You agree to indemnify and hold DIE HORNY, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise make available through the website, your use of the website, your connection to the website, your violation of the Terms or other incorporated agreements or guidelines, or your violation of any rights of another.
MODIFICATIONS TO OUR WEBSITE
DIE HORNY reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the website (or any part thereof) with or without notice. You agree that DIE HORNY shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website.
TERMINATION
You agree that DIE HORNY may, under certain circumstances and without prior notice, immediately terminate your purchase order. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the Terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you, (d) discontinuance or material modification to the website (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) non-payment of any fees owed by you in connection with the website. Further, you agree that all terminations for cause shall be made in DIE HORNY sole discretion and that we shall not be liable to you or any third party for any termination of your order.
DISCLAIMER OF WARRANTIES
You expressly understand and agree that:
Your use of the website is at your sole risk. The website is provided on an "as is" and "as available" basis. DIE HORNY and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. DIE HORNY and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure or error-free; (iii) the results that may be obtained from the use of the website will be accurate or reliable; (iv) the quality of any products, the website, information or other material purchased or obtained by you through the website will meet your expectations; and (v) any errors in the software will be corrected.
Any material downloaded or otherwise obtained through the use of the website is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from DIE HORNY or through or from the website shall create any warranty not expressly stated in these Terms.
SEVERABILITY
If any of these Terms or any incorporated agreements are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.